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The wrong tone can spoil the message
One part of communication we often do not examine is how we deliver our message or the tone we use when we are communicating with others. Yet, our tone might actually be more important than what we say. Ask anybody who listens to you.
Growing up, we all were probably told, "Don't use that tone of voice with me, mister (miss)!" Based on how we say something our inflection or emphasis on certain words and our body language and coach allen outlet facial expressions, our tone conveys our attitude, whether we send a message of humor, anger, sarcasm, jealousy or sincerity.
When coaching executives, I will often discuss the feedback they have gotten from their co workers and clients. Sometimes, they are surprised by the response. "I never meant my statement to be taken that way," they'll say. Why does this happen? Perhaps they are sending one message verbally, yet outlets coach are sending another message based on their tone and nonverbals.
Ronni Burns, a communications expert who teaches in the University of Maryland's Robert H. Smith School of Business MBA programs, points out in her book, "Communication Essentials," a few things we can do to improve our tone.
First, get feedback on how you sound. Is the message coming across the way you want? Is it coming across as confident as you would like? This is critical in today's competitive job market. You might look the part, but if you don't sound the part, that can be a turnoff for recruiters, employers and potential clients. Use a recorder to listen to how you sound.
Burns says most of us are appalled when we hear our voice for the first time. Listen to your voicemail message. It continually amazes me how many people have unprofessional voicemail messages and wonder why they can't get a job or have trouble retaining coach handbags outlet online clients. Carefully consider it from the perspective of how others hear it a pleasant or confident voice or a tired, bored voice? Burns suggests listening for the following things:
Tone What does the tone of your voice sound like? Does it reflect confidence? Strength? Assurance? Perhaps your tone reflects fear? Boredom? Immaturity?
Voice inflections When speaking coach outlet store online purses and thinking about the key points you want to emphasis, make sure the inflections of your voice do just that. Inflection alone can change the meaning of a sentence. Do your inflections have patterns? Some people use a questioning tone that suggests they lack confidence in coach factory outlet coupon what they are saying.
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